Customer Service

Customer Service

Special Services Ordering Information Payment Questions Safety Note Shipping Security

Special Services
Not sure about that the color you're considering actually matches the dress you have selected? Shining Moment LLC will send one free 4 mm. crystal bead of each color you request to help you get the perfect look you are wishing for.

Since all items ordered from Shining Moment LLC are hand-made to order, a minimum of three weeks is required to assure you that you receive exactly what you desire.

Each order over $50 comes with a free keepsake box with each set of jewelry in your order. These boxes make charming gifts to accompany the custom-made jewelry inside. Take care of matching bridesmaid's jewelry and their gift all at one time!

Ordering Information:
To order, send an e-mail click here and include a phone number and the best time to reach you. I will call you back within 48 hours to discuss your questions or orders. Since Shining Moment LLC prides itself on customer interaction and satisfaction, all transactions are handled personally.

Questions
Additional questions? Call toll-free at 800-613-0748 or click here to send an e-mail.

Payment:
Payment is by check, money order, or through by credit card through PayPal (you will receive an online invoice).

Shining Moment LLC pays all applicable sales taxes.

Shipping:
First class shipping is free at Shining Moment LLC for all U.S. and Canadian orders. Other International customers pay actual shipping charges. Customer pays for overnight and other special shipping.

Shining Moment LLC is an environmentally-friendly business and ships orders using recycled/reclaimed boxes and recycled packing material, when possible.

Safety Note
Although all jewelry and bookmarks are expertly handcrafted, accidents can and do happen. Never leave an unsupervised child under the age of 3 wear or play with jewelry or bookmarks!

Security:
Shining Moment LLC uses the personal information you provide only to complete the transaction and deliver your merchandise. Under no circumstances will we give out your information to any third party.

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